At Upstyle Arts, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely happy with your order, we’re here to help. Please read our Return and Refund Policy carefully to understand your rights and the steps to take should you wish to return an item.
o be eligible for a return, the following conditions must be met:
Time Frame: You must request a return within 2 Days from the date you received your item.
Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
Proof of Purchase: You must provide a receipt or proof of purchase.
Non-returnable Items: Certain items are exempt from being returned, such as custom-made or personalized products, perishable goods, and items on sale or clearance.
To initiate a return, please follow these steps:
Contact Us: Email us at connect@upstylearts.com with your order number, the item you wish to return, and the reason for the return.
Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the address to which you should send your item.
Shipping: You are responsible for paying the shipping costs associated with returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria.
Approval: If your return is approved, we will process your refund. The refund will be applied to your original method of payment within 15 days.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is returned more than [Number of Days] after delivery, or if the item is not in its original condition).
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at connect@upstylearts.com
Processing Time: If you haven’t received a refund yet, first check your bank account or credit card statement. It may take some time before your refund is officially posted.
Contact Us: If you’ve done this and still have not received your refund, please contact us at www.upstylearts.com for assistance.
Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled. In such cases, you will need to follow the return process outlined above.
Custom Orders: Custom-made or personalized items cannot be canceled once production has begun.
If you receive a damaged or defective item, please notify us immediately at [Your Email Address] with a description of the damage or defect and photos, if possible. We will work with you to resolve the issue, which may include a replacement, repair, or refund.
This policy does not cover items that are damaged due to misuse, abuse, or negligence, or items that have been altered or modified in any way.
If you have any questions about our Return and Refund Policy, please contact us at:
connect@upstylearts.com
